Oakley does it right.
- I called them at 6:30 am and they answered the phone.
- Found me in their data base after 6 years.
- Determined the part that I needed. Earsocks for my Spike glasses that were a discontinued pair of glasses.
- Put me on hold for less than a minute. (cool music plays while I waited)
- Return to let me know the item is available and will ship for free.
Theres no doubt in my mind why Oakley is successful.
I will order a new pair from them again.